I'm moving home soon and attempting to relocate my current plan (NBN12 unlimited, 7 months into contract) to my new premises. I have followed the steps in this post but unfortunately when I log in to my account and click the 'moving home' button it is trying to get me to sign up for a new plan / pay for another modem etc. Not only that it seems to say ADSL plan even though my contract details list the correct NBN plan... I have tried calling the moving home team phone number - I was on hold for over an hour before being diconnected as "no one was available to take my call and to try again later". I have also tried to go through the online chat system numerous times, but it continuously says to try again later. I have checked and NBN is available at my new address. How do I apply to have my current service transferred?
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Hi, I'm about to upgrade my NBN plan and have a few questions. Last week I started an NBN plan (50gb peak / 50gb off peak) but have already exceeded the download limit. So I want to upgrade to NBN12 unlimited data. I've read that the unused portion of my current plan (24 days) will be credited, though when I go to upgrade through my account it says I will be charged the full amount upfront for the new plan ($59.99). Does this mean the 24 days credit will be deducted from the following billing cycle? And generally how long does it take for the upgrade to begin? Currently the shaped speed has made the internet at home useless, as it won't even load the google home page. Thanks
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