Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.   Regards Peter ... View more

Hi @bingdatboogie ,   Welcome to the community!   Usually the unused portion / prorata will be apply to the account once the new plan is active.   To better understand the situation, we'd like to get your account details (Username/Customer ID together with the address on file).   In case you need a reference: How do I private message (PM) in the community   Cheers! ... View more