sagemcom 5866t not working internet not working with certain apps on google phone and tv

[darrenzahra]

Hi,

I am having trouble connecting to the internet with certain apps (kayo, strava), all other apps work fine and have done speed test and are get 250mbps. Also the apps will work if I use a VPN.

I have sagemcom 5866t

Cheers

[Ahra_G]

Hi @darrenzahra,

Please send us a private message and we'll go from there. 

-Ahra_G

[david64]

Hi @darrenzahra . Did you get a solution for this?

[brandon698sherr]

Hello kynect@darrenzahra ,

Ensure your Google phone and TV are properly connected to the Sagemcom 5866T's Wi-Fi network. Check for any error messages or connection drops. Reboot your Google phone, TV, and the Sagemcom 5866T modem by powering them off for 30 seconds and then back on. This can clear temporary glitches.
Check for updates available for the affected apps (Kayo and Strava) on your Google phone and TV. Outdated versions might have compatibility issues. Make sure these apps have the necessary permissions to access the internet. Go to your device's settings and check app permissions for both apps. Try clearing the cache and data for the problematic apps. This can resolve issues caused by corrupted data.