Over a month ago I called TPG to advise I was moving home. I told them the date I wanted the new service working was the 7th of December. I asked many times if the date needed to be earlier then that to guarantee service and I was told no, if that was the date I wanted the service to work, that was the day it would work.
Well of course, it did not work on the 7th. I was told that since the service was not working they would need to monitor the line with Telstra and see what the issue is. Long story short, I was told I would get a call on the 12th from a technician to organise a time to come to my address to perform MDF Jumpering. By the end of the 12th I still had not received a call so I informed the TPG Forum Team (who monitor the whirlpool.net.au forum) who emailed me this morning asking if I was available on the 18th of December!
I called the call centre and explained this was unacceptable, but the best they said they could do was move it slightly forward to the 17th between 12 and 5pm.
I find it very frustrating and infuriating that:
- When I asked if I needed to initiate the connection date earlier in case there were any issues, I was told no, when in reality if I had started this process a week or two ahead of time I __might__ have had ADSL2 on the day I requested.
- I get promised phone calls to organise appointments and be given updates on situations that happens 50% of the time and in the end I am the one who has to keep calling to keep things moving.
- I am having to spend money on expensive mobile broadband because my profession requires me to be online and use a steady stream of data.
I understand there is limited technicians and that they are busy but this whole situation could have been avoided if I had been told the truth from the beginning and instead of stalling had just sent a technician out in the first place.
Very upset considering that I had my previous account for four years and never missed a bill and now I have to go through with this poor expierience that is no fault of my own.
