Hi @Joanne,
Welcome to TPG Community!
We have located the account using your community details and we can see that an automated email has been sent stating that the service is now active.
The service has been installed and activated, but an additional work needs to be done.
As you may be aware, we will deliver your service to the network boundary point of your Premises. This network boundary point is either:
- Your first telephone socket - this applies mainly for standalone premises like a house
- The Main Distribution Frame (MDF). This is a small telecommunications room within your premises. This applies mainly for apartments, office blocks or larger business premises. In some cases, you may need to contact your building management to arrange access to it. You should not rely on our contractors to have a key to this room
- A network termination device which is a Telstra box externally mounted a single dwelling
For customers who live in a multi user dwelling, it is likely that once the service is installed that another technician will be required to jumper your service. TPG is responsible to deliver the service to the first side of the MDF (the 'A' side). Any wiring that is missing to connect to the other side of the MDF (the 'B' side) and into the building is customer's responsibility and requires a technician.
We can see that our Engineering Team has been in touch and discussed this matter.
No technician schedule provided yet, but the case engineer will update you via SMS or a phone call as soon as this information becomes available.
Should you have further queries, feel free to drop us a message. Thank you.
