Welcome to TPG Community!
We have located the account using your community details and we can see that an automated email has been sent stating that the service is now active.
The service has been installed and activated, but an additional work needs to be done.
As you may be aware, we will deliver your service to the network boundary point of your Premises. This network boundary point is either:
For customers who live in a multi user dwelling, it is likely that once the service is installed that another technician will be required to jumper your service. TPG is responsible to deliver the service to the first side of the MDF (the 'A' side). Any wiring that is missing to connect to the other side of the MDF (the 'B' side) and into the building is customer's responsibility and requires a technician.
We can see that our Engineering Team has been in touch and discussed this matter.
No technician schedule provided yet, but the case engineer will update you via SMS or a phone call as soon as this information becomes available.
Should you have further queries, feel free to drop us a message. Thank you.
I understand that one of our Engineers has been in touch. They've now arranged for a TPG technician to do the jumpering tomorrow, June 20 between 8:00am - 12:00pm.
Our engineers will continue to contact you for updates.
Should you need further assistance, please let us know.