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ADSL Archer D7 modem all lights on but no internet

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Benm7070
Level 2
ADSL Archer D7 modem all lights on but no internet suddenly since last night.
Modem error says: please configure your dns manually
1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @Benm7070


There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area.

 

Your connection issue is now raised to our Engineering Team for further investigation. Kindly await updates via phone call or SMS. 

 

 

Regards,

Ahra_G

View solution in original post

3 REPLIES 3
BasilDV
Moderator

Hi @Benm7070

 

We understand that you've been in touch with our Tech team and the case was raised to our Engineers for further investigation.

Updates will be given by an assigned Engineer as soon as it becomes available.

 

BasilDV

Benm7070
Level 2
Quite disappointed with tpg. My internet without any particular reason been down for 2 days. Now it seems it is because NBN is activated on phone line in our area.
Shouldn't this be captured and thought about beforehand?
Still I do not have clear indication when it would be fixed. Someone from tpg technical team called and said issue is fixed but it is not. I still do not have access to internet. Can someone take a look?
Ahra_G
Moderator

Hi @Benm7070


There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area.

 

Your connection issue is now raised to our Engineering Team for further investigation. Kindly await updates via phone call or SMS. 

 

 

Regards,

Ahra_G

View solution in original post