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Hi @Benm7070,
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
Your connection issue is now raised to our Engineering Team for further investigation. Kindly await updates via phone call or SMS.
Regards,
Ahra_G
Hi @Benm7070
We understand that you've been in touch with our Tech team and the case was raised to our Engineers for further investigation.
Updates will be given by an assigned Engineer as soon as it becomes available.
BasilDV
Hi @Benm7070,
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
Your connection issue is now raised to our Engineering Team for further investigation. Kindly await updates via phone call or SMS.
Regards,
Ahra_G