Standard installation timeframe for an ADSL service is within 10-20 working days.
We rely on our wholesale supplier to provide the service therefore we are subjected to their connection timeframe as well as scheduling.
Further updates regarding your installation are sent via email. You may also check the status through this link: http://www.tpg.com.au/install
Please send us with your TPG account details via private message so we can check the status of your installation.
Disapointingly no connection which is absolutely unacceptable. Installation appointment provided but no one showed up on the day and still no progress on when I can have the report provided. Absolutely unacceptable and terrible customer service with no resolution in sight or timelines provided. My advice is don't bother waiting, and try to search other internet providers who can be provide a more reliable service with real timelines. Providing the same reason that my installation in progress and it is being esculated is not a form of resolution.