Get online support
Good day, @Mii92!
We have likewise replied to your post located here:
https://community.tpg.com.au/t5/NBN-Installation/My-internet-is-not-working/m-p/26315#M2526
Let's stick to your original post so we can assist and update you accordingly.
Furthermore, the issue has now been lodged to our Engineering Team for further investigation.
Should you have further queries, please don't hesitate to let us know.
Cheers!