Our sincerest apologies for the inconvenience.
Definitely not the type of installation experience we wish for our customers.
We use Telstra's infrastructure to deliver the ADSL service to you, as such we rely upon the information provided by our partners.
We were able to locate your account using your community details and will raise this case with our Service delivery team. A case manager will be in touch with you via SMS or phone call to provide further updates.
We understand that your case manager has been in touch and a discussed the issue.
It seems that the technician that was booked last Sunday marked the order as 'Not In Attendance' even though you were waiting at home.
Your case manager has requested for the earliest schedule for the next technician and will be in touch with you once an update is available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.
We have also received your post on a separate thread and we have likewise replied to it. As such, you may also refer to this link for more details:
We'll provide updates where possible on that original thread.