Hi @Russell73 ,
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.
We have checked the status of your connection and it looks stable for more than 5 hours now, but we'd like to make sure that this will last. We can see that the case engineer sent an email for the additional tests and they are currently waiting for your reply.
Once the additional test result is received, you will be contacted by the case engineer to discuss the outcome of the investigation.
Let us know should you have further queries. Thank you.
Hi @Russell73, the connection shows stable for more than 23 hours using the test account.
Further updates regarding the progression of the case will be provided by the case engineer as soon as it becomes available.
We have also made a follow up. Let us know if we can be of further assistance. Thank you.
We're sorry if it's taking quite some time to resolve the issue that you've raised with us. It is quite complex as our Engineers was not able to detect any fault within the copper wires, however, dropout is still evident.
This was raised to our Access Engineers and your case manager will be in touch once an update is available.
Thank you for your patience.