TPG Community

Russell73 · ‎28-06-2019

Well more than a month has passed and nothing has been done to fix the problem. 70+ Dropouts in 5 days...the internet service is pathetic and the customer service is pathetic....and I being charged for all this. When is someone with experience going to look into this?

Russell73 · ‎31-05-2019

23 hours ???? I only set it up 12 hours before your post...and the session has dropped multiple times during this period. I suggest you're looking at the wrong information.

Russell73 · ‎30-05-2019

Ok thanks ...we have done the additional testing re tracert and pings..however all this is useless when you don't have a session up. How far do you think a trace goes without a session....answer is 1m to the router. Their next suggestion is to try a test account to see if the problem is the same.

Russell73 · ‎30-05-2019

Getting constant dropouts every hour becoming very frustrating. Took time off work to have a tech come out he identified the dropouts coming in on the line from the box outside and still nothing has been done. After numerous phone calls all support has done is cut my sync rate 30% so now it still drops out and it incredibly slow. Someone please fix this!

TPG Community

About Russell73

Re: Constant session dropouts

Re: Constant session dropouts

Re: Constant session dropouts

Constant session dropouts