Installation

[rafaelm13]

I received my modem router and I just wanna know how long to the internet network will be available..I need it ASAP

[David_M]

Hi @rafaelm13 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @rafaelm13 

Your new ADSL2+ service was registered with telstra on the 24/04.

It can take 2-20 days for telstra installations.

You can check the progress by checking for dialtone at one of your phone sockets on the chance it gets activated by telstra before letting us know.

Here is a guide to help you setup your ADSL.
https://community.tpg.com.au/t5/Broadband-Internet/ADSL2-Setup-Guide/td-p/20237

Regards,

David_M