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We're sorry to know that you're having issues with the service and we'd like to help get to the bottom of this, @nutsscarson.

 

We have located the account using your community details and we can see that your service has been installed on November 20. We have sent an email on the same day about how you can set up the router we have provided to get an access to the internet.

 

This community article may also help you with the router set up as well:

 

NBN FTTP Setup - General Setup

 

https://community.tpg.com.au/t5/Featured-Articles/NBN-FTTP-Setup-General-Setup/ba-p/39

 

Should you require assistance, you can PM us your best contact number and most convenient time to receive a call.