Jumpering Scam

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Level 3

Hi TPG

 

So I signed up over a month ago, paid $300 for installation, modem and first month. Today Telstra came round to install and I have just received a message stating I now have to pay an additional $59.99 for you to do some cabelling.  WTAF????

 

You want MORE MONEY from me,when I have yet to receive even the most basic service. 

 

THis is DISGUSTING behaviour, especially during COVID when people are suffering and losing their jobs. 

 

I want this fixed up immediately - for free - and get me online. 

 

Otherwise, please refund in full and I will go to IInet, as I cannot be dealing with this incompetence right now.

 

Please get a senior manager to contact me today.

 

F. Turner.

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator
Hi
The earliest date I found, Monday 25 May bet 8 am and 12pm.
Please confirm is someone going to at home?
So I can send a tech do jumpering for free

Thanks
Rajen

View solution in original post

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Level 3

This is confirmed - thanks.

View solution in original post

11 REPLIES 11
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Moderator

Hi @feeety 

 

Welcome to TPG Community!

Please PM me your TPG username CID or mobile phone number so I can look at your service

 

Highlighted
Moderator

Hi @feeety 

   Looking at your account now 

Thanks 

Rajen 

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Level 3

FYI - NO one else in the building needs this "jumpering" business - so it is definately not to do with the building, and smells like a scam.

 

So today i want one of two outcomes: the internet fixed and working for free, or my entire money back in full.

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Level 3

I've just been sent an identical email requesting more money out of me for this "jumpering" scam.

 

What's going on???

Highlighted
Moderator

Hi @feeety 

    your case manager trying to get hold you over the phone, but none is answering 

do you have any other contact number so that we can solve your Jumperig issue 

 

Thanks 
Rajen 

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Level 3

I am right in front of my phone - no one has called me....

Highlighted
Moderator

Hi @feeety 

 

  We waved your jumpering fee, I will ask them to call you again, please PM your mobile number 

Thanks 

Rajen 

Highlighted
Level 3

So someone keeps calling me, says Hello and then hangs up!!! 

 

It is not my phone so it must be your end.  Suggest you email me your solution.

Highlighted
Moderator
Hi
The earliest date I found, Monday 25 May bet 8 am and 12pm.
Please confirm is someone going to at home?
So I can send a tech do jumpering for free

Thanks
Rajen

View solution in original post