TPG Community

feeety · ‎27-01-2024

I'm trying to run a business here. I had live webinars this morning. The internet dropped out in the middle, i cant get back on and this has had a huge impact on my business. This isnt the first time, its been dropping out regularly all January 2024. I'm currently on the phone to customer service - 28 minutes now listening to the same screeching voice repeating crap over and over again. This isnt good enough. $75 a month for dodgy service and no support. If I dont hear back in 24 hours, i'm out.

feeety · ‎22-05-2020

This is confirmed - thanks.

feeety · ‎22-05-2020

So someone keeps calling me, says Hello and then hangs up!!! It is not my phone so it must be your end. Suggest you email me your solution.

feeety · ‎22-05-2020

I am right in front of my phone - no one has called me....

feeety · ‎22-05-2020

I've just been sent an identical email requesting more money out of me for this "jumpering" scam. What's going on???

feeety · ‎22-05-2020

FYI - NO one else in the building needs this "jumpering" business - so it is definately not to do with the building, and smells like a scam. So today i want one of two outcomes: the internet fixed and working for free, or my entire money back in full.

feeety · ‎22-05-2020

Hi TPG So I signed up over a month ago, paid $300 for installation, modem and first month. Today Telstra came round to install and I have just received a message stating I now have to pay an additional $59.99 for you to do some cabelling. WTAF???? You want MORE MONEY from me,when I have yet to receive even the most basic service. THis is DISGUSTING behaviour, especially during COVID when people are suffering and losing their jobs. I want this fixed up immediately - for free - and get me online. Otherwise, please refund in full and I will go to IInet, as I cannot be dealing with this incompetence right now. Please get a senior manager to contact me today. F. Turner.

feeety · ‎12-05-2020

OK, so I chose TPG due to great reviews on the speed levels.... I am now regretting my choice. It is 3 weeks since I signed up, one week seince receiveing my modem and I've had ZERO contact from you regarding my installation. I was told on the phone that it will happen automatically and I do not need any external help. I've since had multiple different answers on the phone (when i could get through to someone). 1. When is my installation going to start. When is it going to finish? 2. When are you going to respond to my emails? 3. A call would be nice as well. Getting pissed off, and not even started yet.

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About feeety

Internet CONSTANTLY dropping out in January 2024. No on answering customer service. Just about had e...

Re: Jumpering Scam

Re: Jumpering Scam

Re: Jumpering Scam

Re: Jumpering Scam

Re: Jumpering Scam

Jumpering Scam

Still waiting for ADSL installation