Line phone not working

[lingzeng3]

I just set up TPG new modem VX420-G2v. Now Internet is working but the line phone is not working. I need help!

[Shane]

Hi @lingzeng3 ,

Let us help rectify this ASAP. The new modem/router requires remote configuration for the VoIP to work, could you shoot us a PM with your details to better understand the situation?

How to send a PM? 

Regards,

I just set up TPG new modem VX420-G2v. Now Internet is working but the line phone is not working. I need help!

[lingzeng3]

You mean send you my personal details?

[Shane]

Hi @lingzeng3 ,

Please send us your details via Private Message, How to send a PM? 

Regards,

[lingzeng3]

Hello 

[lingzeng3]

I have sent few private messages to you already. What do you want me to do?

[lingzeng3]

I have sent my details to you already 

[lingzeng3]

I have sent my details to you 

[Shane]

Can you confirm your most convenient time tomorrow so we can arrange one of our technicians to contact you?

[lingzeng3]

convenient time tomorrow is around 11pm.