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Hi @lingzeng3 ,Our Engineering Team is only available until 7PM AEST.
Regards,
I am available at 11am
Expect a call from one of our Engineers within the day. Let us know how it will go.
Hi @lingzeng3 ,
We note that one of our Engineers has reached you and provided an update with the VoIP issue. Should you require more assistance, please let us know.
He didn't fixed anything and just said he will contact me again. I don't know when you can fix the problem.
The problem has not been resolved yet. I need you to help to fix. Is it hard to do?
Hi @lingzeng3
We've reviewed your case and learned that our Home phone Engineers are still working on resolving the issue.
We'll chase this with them and have someone to contact you to provide further updates with the progression of the case.
BasilDV
Thank you
We understand that our team has been in touch yesterday and discussed the case.
Further updates will be provided by your assigned Engineer once available.
Let us know if you need further assistance.
I hope the problem can be fixed soon. Thanks.
