Line phone not working

Anonymous
Not applicable

Hi @lingzeng3 ,

Our Engineering Team is only available until 7PM AEST. 

 

Regards,

 

 

lingzeng3
Level 2

I am available at 11am

Anonymous
Not applicable

Expect a call from one of our Engineers within the day. Let us know how it will go. 

Anonymous
Not applicable

Hi @lingzeng3 ,

 

We note that one of our Engineers has reached you and provided an update with the VoIP issue. Should you require more assistance, please let us know.

 

Regards,

 

 

lingzeng3
Level 2

He didn't fixed anything and just said he will contact me again. I don't know when you can fix the problem.

lingzeng3
Level 2

The problem has not been resolved yet. I need you to help to fix. Is it hard to do?

BasilDV
Moderator

Hi @lingzeng3 

 

We've reviewed your case and learned that our Home phone Engineers are still working on resolving the issue.

 

We'll chase this with them and have someone to contact you to provide further updates with the progression of the case.

 

BasilDV

lingzeng3
Level 2

Thank you 

BasilDV
Moderator

Hi @lingzeng3 

 

We understand that our team has been in touch yesterday and discussed the case.

 

Further updates will be provided by your assigned Engineer once available.

 

Let us know if you need further assistance.

 

BasilDV

lingzeng3
Level 2

I hope the problem can be fixed soon. Thanks.