Line phone not working

lingzeng3
Level 2

I just set up TPG new modem VX420-G2v. Now Internet is working but the line phone is not working. I need help!

22 REPLIES 22
Anonymous
Not applicable

Hi @lingzeng3 ,

 

Let us help rectify this ASAP. The new modem/router requires remote configuration for the VoIP to work, could you shoot us a PM with your details to better understand the situation?

 

How to send a PM? 

 

Regards,

 

I just set up TPG new modem VX420-G2v. Now Internet is working but the line phone is not working. I need help!

lingzeng3
Level 2

You mean send you my personal details?

Anonymous
Not applicable

Hi @lingzeng3 ,

 

Please send us your details via Private Message, How to send a PM? 

 

 

Regards,

lingzeng3
Level 2

Hello 

lingzeng3
Level 2

I have sent few private messages to you already. What do you want me to do?

lingzeng3
Level 2

I have sent my details to you already 

lingzeng3
Level 2

I have sent my details to you 

Anonymous
Not applicable

Can you confirm your most convenient time tomorrow so we can arrange one of our technicians to contact you?

lingzeng3
Level 2

convenient time tomorrow is around 11pm.