New NBN connection

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Level 1

Hi,

 

Last week I received an email from TPG saying that my NBN FTTN connection would be installed on 12/06, that I didn't need to be home etc, etc. I replied by email that I haven't received a modem from TPG as yet, and in reply received an email advising that my NBN FTTN connection would be installed on 12/06... etc etc, exactly the same as the first email; it did not address my issue with non-receipt, as yet, of a TPG modem.

 

Please advise regarding my modem question and also advise how I will receive an email from TPG about NBN activation if I haven't installed an NBN modem yet because I didn't know the connection was active?

 

Thank you.

2 REPLIES 2
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Moderator

@stevesandeman  you would receive the equipment a few days before the installation date. We can see that the modem shipment is being processed in your account.

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Moderator

Hi @stevesandeman

 

Welcome to the community!

 

The migration of your service to NBN connection is still in progress. You will receive an email in regards with the shipment of your modem/router.

 

Let us know should you require further assistance.

 

Cheers!