Hi @RozitaMasri
Welcome to the Community!
We've edited your post as it contains your account details.
Please avoid posting any account or personal details in a public thread as it may compromise your security.
We checked the account and learned that your ADSL service has been disconnected to give way for the NBN service.
The installation of the NBN service is now in progress and further updates will be provided via Email or phone call once available.
BasilDV
