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New modem not automatically setting up

Sjj1915
Level 2
Hello.
I am trying to set up my new modem. When I plug it in it has all the internet lights however when I connect to the Wi-Fi network it says contact service provider after 30 minutes. Any ideas?
2 REPLIES 2
david64
Level 13
Ahra_G
Moderator

Hi @Sjj1915

 

The equipment we provide are plug and play and is set to connect automatically to our server for internet access. However, there are instances that it may take longer to connect. In this case, manual configuration needs to be done on the modem. 

 

You may refer to the article below: 

 

New Connection Setup Help

 

Should you still require assistance, please send your Customer ID or username via private message in order to assist you further. 

 

 

Thanks! 

Ahra_G