Welcome to TPG Community!
We were able to locate your account using your community details and there was a notification from Telstra that the installation of the service has been completed.
However, based on the line test result by our Tech team, there's an issue on the line which is why the service is still not working.
We'll chase this with our Engineering team and have someone to contact you via SMS or phone call to provide further updates with the case.
Our sincerest apologies for the inconvenience.
Based on the test results, this appears to be a jumpering issue in the exchange that Telstra needs to check.
I can see that an SMS was already sent to you providing the time frame as to when Telstra can check and address the issue we've raised to them. Further updates and information on the outcome of the tech visit will be provided to you directly via SMS or phone call by one of our Engineers.
We've seen that you have been in contact with one of our Engineers today. Based on the latest log on file we have identified that the issue is with the network controlled by Telstra. This unfortunately means only Telstra technicians have the authority to fix this fault. At the moment our team is still awaiting Job Completion from Telstra.
We apologise for any inconvenience, let us know should you require further assistance.
We do not have the information but at the moment our Engineering Team is currently awaiting for Telstra Technician's update. You will be contacted by the assigned Engineer handling this case when the information becomes available.