We've seen that one of our Provisioning Case Manager has been in contact with you today and advised that the installation is currently held.
Telstra have informed us that there is an issue with the lead-in cable that runs from the street into your premises.
A lead-in is the cable that connects into Telstra's network from the outside of your premise going into your Network Boundary Point or Wall socket. Without a functional lead-in, we cannot provide you with a working Internet and voice service.
Please check your inbox, we've sent you a private message as additional information on how to proceed.