Still waiting for ADSL installation

[feeety]

OK, so I chose TPG due to great reviews on the speed levels.... I am now regretting my choice. It is 3 weeks since I signed up, one week seince receiveing my modem and I've had ZERO contact from you regarding my installation. I was told on the phone that it will happen automatically and I do not need any external help. I've since had multiple different answers on the phone (when i could get through to someone).

1. When is my installation going to start. When is it going to finish?

2. When are you going to respond to my emails?

3. A call would be nice as well.

Getting pissed off, and not even started yet.

[David_M]

Hi @feeety 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @feeety 

Your order is in our system and is progressing. It can take up to 20 days for Telstra installations to complete.

https://www.tpg.com.au/support/trackmyorder.

I will bump this to our installs team so you can have a followup callback within 48hrs.

Regards,

David_M