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The Internet has been really slow.

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Level 1c

Hello last 2weeks ago


I send messages for TPG Helpdesk Email Team


they replied to messages general thing trun off modem like that 

already tried but same...


i live belmore and To start off, my distance from the exchange (Campsie) :Line of sight distance: 1926m. Possible cable distance: 3297m. 


From TPG maps, average download speed around the area 6691kpbs but I gottimg half of that..



today I reset the modem The internet speed low than before Smiley Sad



Hi @Jinpark2757,


Welcome to the Community!


We can see that the issue has been escalated to our Engineering Team for further investigation.


We will make a follow up with the Team and have the case engineer contact you to discuss the progression of the case.


Should you require further assistance, feel free to drop us a message. Thank you.


Hi @Jinpark2757


Based on the lodged fault, an appointment has already been booked for tomorrow, 17 April 2018, between 10AM - 2PM. I believe a SMS was sent to your mobile for the confirmation. Should you wish to cancel or rebook the appointment, you may let us know here or contact the number indicated on the SMS.