5G Home Broadband cannot be activated - Waiting for Hardware Dispatch

[HQN]

Hi Team,

I am a new customer with TPG, and my plan is 5G Home Broadband.

I already received the modern last Thursday, 24/08/2023. However, my tracking status is still "Waiting for Hardware Dispatch".

I called the support team more than 3 times. They always said they would escalate this problem to the internal warehouse team to solve the problem and told me to wait 24 hours every time since the call.

I followed up after 48 hours of waiting time, but there was no change. My service is still OFFLINE. It is nearly 1 Week since the first call, and they cannot solve the problem.

Really disappointed.

[Daisy_Dhen]

Hi @HQN, 

Please shoot us a private message and we'll help chase the activation of your service. 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards, 

Daisy_Dhen

[HQN]

Hi Daisy,

I try to send you an message but the system does not allow me to do it.

[Daisy_Dhen]

Hi @HQN, 

Please try to log out and log back in. 

Daisy_Dhen

[HQN]

Hi Daisy,

It is still not working.

I also try different browser, but it does not work.

Any information you need, Please advise, so I can send it to you.

[Daisy_Dhen]

For account security and privacy, we refrain from asking your details in public. 

Can you try clearing your cache then re-log in via community? Thanks