cannot login to my account

[eunice3000]

Hi there,

I'm currently experiencing difficulties logging into my account. Unfortunately, my attempts to reset the password have also been unsuccessful. Please help!!!

Thanks!

[Aubrey]

Hi @eunice3000, are you getting any error message when trying to reset your password? Also, make sure that you have access to the mobile number registered on your account as the password reset link will be sent via SMS.

[eunice3000]

Yes, error message:

“Sorry, the mobile number on your account is missing or invalid.”

and

“Sorry, we are unable to send your temporary password”

[eunice3000]

[Aubrey]

Looks like your primary contact number needs to be updated. Send us a private message and we'll check on this.

[Napoli2023]

I have restarted my phone. I have my TPG sim inserted. I am operating on Wi-Fi. I do not know what you mean by my primary number needs to be be updated. I have just ****

[Aubrey]

@Napoli2023 we've edited your phone number from your post for security and privacy. We've replied to your PM as well.