5g homebroadband cancellation

[junwoopark]

Hello. I got a modem yesterday and did everything with guildline but it doens't work at my house. I didn't get any service so i wanna return a modem and refund it.
Plz leave me an message or email thanks

[Aubrey]

Hi junwoopark, we'd like to check your 5G Home Broadband service and get this sorted. 

Also, the first month is free and no charge of the modem shipment, so we'll have to look into your account and see what your request for refund is about.

Please send us private message with your customer ID.

Thanks,

Aubrey

[HQN]

Hi Aubrey,

I have a problem with my home rental and I need to move to another house.

Could you please advise how can I cancel my 5G Home Broadband services?

Your early response to this matter is highly appreciated.

Thank you,

[BasilDV]

Hi @HQN

If you are moving, you can also request to relocate your 5G Home Broadband service to the new address if it's available there.

Please send us a private message with your account details and we will check on what's available for you.

BasilDV