Adsl cancellation

[fury]

I want to cancel my adsl service. After i call your phone support, they told me send email to xxxxxx@tpg.com.au

but fail to send emil. Can you please give a correct email adress which i can send Email. Please reply ASAP.

[fury]

can some one answer me, this is really bad exprience to cancel something from your company. i called twice, your operator told me to send email. it always someproblem with that. can u upgrate ur website, add button to cancel something. 

[Will]

Hi @fury

Welcome to the Community!

We have already replied to your PM yesterday informing you that the email address you posted is correct.

However, if you're still having difficulty sending an email, we suggest that you use your TPG email account to send. You can login using your TPG username through this link: https://www.tpg.com.au/home/postoffice.

Regards,

[fury]

The email send me back only noticed cancel success. And it not mention anything about refund. My contract is start at 09/05/2017 to 09/05/2018. I thought it should be end at that time but it not, pre-authorized debit collection fees from my credit card until this month, i pay 59.99$ again and again. I need refund and you should be able to know my usage. From April 2018 i did not use it anymore but it still in the contract so i understand that. However, after 09/05/2018 in my account, it should haves no usage. I should be able to get my refund after 09/05/2018 up to 11/04/2019. Otherwise I payed 11 months 59.99$ for nothing. Refund is available or not. Please let me know. My tpg email has been cancel too. I can’t send email to you to talk about this. 

[Ahra_G]

Hi @fury, 

Apologies for the inconvenience this is causing you. I've seen that one of our Accounts Specialists is already doing an assessment regarding the refund and other applicable fees associated with the cancellation. 

If email contact is not an option, could you please send your best contact time & number via private message so we can organise a call back to be made once update is available? 

Regards,

Ahra_G 

[rlkluttz]

Why don't you post the correct email in the forum to make the process easier without having to jump through hoops?  Stop ripping people off.  

[Ahra_G]

Hi @rlkluttz,

Welcome to the community! 

Thank you for your feedback! The account cancellation procedure is not posted publicly as there are information that needs to be discussed by our Account Specialists with the account holder. This is also for the security and privacy of the Account. 

If you are considering to cancel your account, please send us your account details (Username/Customer ID together with your best contact number and preferred time) so we can assist you accordingly.

In case you need a reference:

How do I private message (PM) in the community

Regards,

Ahra_G

[rlkluttz]

1. The email address to cancel should be available publically . No private information reguired.  I’ve already send my account info multiple times and no one has still told me where to email it.  I’ll just start standing next to your kiosks in the malls and letting your potential customers know about my experience 

[Ahra_G]

Apologies if this wasn't a pleasant experience, @rlkluttz. 

I have since replied to your private message with the information required. 

Please do let us know if we can be of further assistance. 

Regards,

Ahra_G

[Ahra_G]

Hi @fury, 

I have sent you a private message through Community regarding the status of your refund. 

Please don't hesitate to let us know should additional assistance is required. 

Thank you!