Advance payment for mobile plan

[xinxunbn]

I have ran out of data for the month and I have just upgraded but it’s going to take too long to get data. Can I change the payment date to today?

I also tried to add prepaid but it doesn’t let me saying I need to pay off amount owing but I can’t find a way to do that.

[BasilDV]

Hi @xinxunbn

We've created an article that will guide you on how to add a prepaid balance.

• How To Top Up TPG Mobile Prepaid Balance 

If you still want to renew the billing cycle, then shoot me a PM with your customer ID or mobile number along with your preferred time to receive a call.

BasilDV

[xinxunbn]

Hi, 

When I tried paying off the outstanding amount, it says "An existing payment is in progress“ 


Can you please check what I need to do.

[BasilDV · Accepted solution]

Hi @xinxunbn

We've edited your post as it contains your account details.

Please avoid posting any information on a public thread as it may compromise your security.

Could you send a private message with your mobile number? We'd like to make sure that we are looking at the correct one.

How do I private message (PM) in the community - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

BasilDV