An existing payment transaction is in progress error

[aceracer]

I'm trying to change my payment details for a mobile phone account and I cannot due to the following:

An existing payment transaction is in progress.

[Shane]

Hi @aceracer ,

Let us help check the status of the service and update the payment details of the account. Could you shoot us a PM with your details to better understand the situation.

How to send a PM?

Regards,

I'm trying to change my payment details for a mobile phone account and I cannot due to the following:

An existing payment transaction is in progress.

[aceracer]

Hi Shane,

Cannot send you a PM as the Send a message link is missing. I have attached a screenshot of the page that appears when I click on your username.

[Aubrey]

@aceracer looks like your PM setting was off on your account. We have since enabled it and you should now be able to send/receive private messages.

Thanks,

Aubrey

[aceracer]

Thank you.