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An existing payment transaction is in progress error

aceracer
Level 3

I'm trying to change my payment details for a mobile phone account and I cannot due to the following:

An existing payment transaction is in progress.

4 REPLIES 4
Anonymous
Not applicable

Hi @aceracer ,

 

Let us help check the status of the service and update the payment details of the account. Could you shoot us a PM with your details to better understand the situation.

 

How to send a PM?

 

Regards,

 

I'm trying to change my payment details for a mobile phone account and I cannot due to the following:

An existing payment transaction is in progress.

aceracer
Level 3

Hi Shane,

 

Cannot send you a PM as the Send a message link is missing. I have attached a screenshot of the page that appears when I click on your username.

 

image.png

Aubrey
Moderator

@aceracer looks like your PM setting was off on your account. We have since enabled it and you should now be able to send/receive private messages.

 

Thanks,

Aubrey

aceracer
Level 3
Thank you.