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An existing payment transaction is in progress.

anh15
Level 2
Hi, I need to update my payment details for mobile phone account but I am stuck with “an existing payment transaction is in progress”. I don’t know how to proceed.
5 REPLIES 5
Aubrey
Moderator

Hi @anh15, send your details via PM and we'll help out. 

 

How do I private message (PM) in the community

vtdone
Level 2

I am having the same issue and can't update the payment details as the button is grayed out together with "An existing payment transaction is in progress." at the top.


Can anyone help please.

Jacob_Bowz
Community Manager

We'll take a closer look for you, @vtdone. Send through a private message 😊

vtdone
Level 2

Thank you Jacob. I have logged in now and this morning the system is able to accept a new payment detail and I was able to update the payment details.

Jacob_Bowz
Community Manager

Oh! We're glad to hear 😊

Sing out if anything else pops up!