An existing payment transaction is in progress.

[anh15]

Hi, I need to update my payment details for mobile phone account but I am stuck with “an existing payment transaction is in progress”. I don’t know how to proceed.

[Aubrey]

Hi @anh15, send your details via PM and we'll help out. 

How do I private message (PM) in the community

[vtdone]

I am having the same issue and can't update the payment details as the button is grayed out together with "An existing payment transaction is in progress." at the top.

Can anyone help please.

[Jacob_Bowz]

We'll take a closer look for you, @vtdone. Send through a private message 😊

[vtdone]

Thank you Jacob. I have logged in now and this morning the system is able to accept a new payment detail and I was able to update the payment details.

[Jacob_Bowz]

Oh! We're glad to hear 😊

Sing out if anything else pops up!