Hello folks,   I have a PAYG plan which runs out of credit now and then and I need to logon to the internet to top up which is fine when I am home.    How can I top up with SMS when I am on the road away from the computer? Obviously when my credit is low I can't use the internet on the phone plus my phone is so ancient it probably doesn't run the internet very well.   A second question/suggestion, currently to reset the mobile phone account password, the TPG password portal sends a text with a link to my mobile phone. Again when I have no credit on the phone the link is useless to click on the phone. Is it possible to have an option to send an email to reset the password instead of sending a link to the phone?   I don't use the phone for everything so an email option is a lot better than a mobile phone text msg with an unusable link.   Thanks for any help/suggestion! ... View more

Hello team, My NBN account had been cancelled, however, the account balance is in credit (I can log into my account and provide a screenshot). How can I get this balance refunded to my credit card (on file)?   I've contacted TPG customer service twice but there has been no response, not even one to say if it has been forfeited.   Please advise. Thanks in advance. David ... View more