TPG Community

Get online support

Bill Payment: Cannot Pay Manually

Highlighted
Level 1
There is no way for me to pay my bill manually when I choose to.

I called up and customer service told me that my only option was for TPG to debit my bank account.

I was given no indication of this when I signed up with TPG. If I had known that I could not pay my bill when I wanted I would have chosen another provider.

Please advise if you can rectify this and add a function to the app/website allowing me to pay my bill manually.
1 REPLY 1
Highlighted
Moderator

Hi @laurattyler, TPG is a prepaid service, which means we charge a monthly fee 7 days in advance before the next billing cycle as part of our billing system automation.

 

You can refer to this link to update your payment details online : Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online