Hi @laurattyler, TPG is a prepaid service, which means we charge a monthly fee 7 days in advance before the next billing cycle as part of our billing system automation.
You can refer to this link to update your payment details online : Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online
Due to the prepaid nature of our TPG business model. All of our services are paid monthly in advance via direct debt on a credit card or bank account.
Your billing cycle and advance payments explained: https://community.tpg.com.au/t5/Accounts-and-Billing/Your-billing-cycle-and-advance-payments-explain...
TPG My Account - Accessing your account information online: https://community.tpg.com.au/t5/Accounts-and-Billing/TPG-My-Account-Accessing-your-account-informati...
Hi, thank you for contacting us.
TPG services are prepaid and each monthly period of service needs is paid 7 days in advance. Thus, automatic payment is recommended.
There's a few reasons we have this business model and it's all about ensuring we continue to be able to offer the best value services to our customers.
Check the article below to know how our billing works: