Welcome to the Community!
I've managed to locate your account and have seen that the cancellation of your service is already in progress. I would recommend to have one of our Account Specialists call you to assist in relation to the cancellation of your account should you need clarification or has further queries.
Just let me know of your most convenient time to receive a call so I can organise the call back for you.
Our Cancellations Team has already sent an email confirmation regarding the disconnection of your service.
Should there be anything we can be of assistance during your transition, please don't hesitate to let us know.