Billing

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Level 1a
I have already contacted TPG through the Message customer service portal a month ago and have spoken to customer service that I am no longer in contract and need my service cancelled.
I got a reply asking me the:
- Name of the account holder as it appears on the TPG account
- Service Address where the ADSL service is installed

Which I replied and have not gotten a reply back. Meanwhile, I have been charged another month of my ADSL which I no longer need.
2 REPLIES 2
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Moderator

Hi @ian01245

 

Welcome to the Community! 

 

I've managed to locate your account and have seen that the cancellation of your service is already in progress. I would recommend to have one of our Account Specialists call you to assist in relation to the cancellation of your account should you need clarification or has further queries. 

 

Just let me know of your most convenient time to receive a call so I can organise the call back for you. 

 

 

Regards,

Ahra_G

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Moderator

Hello @ian01245

 

Our Cancellations Team has already sent an email confirmation regarding the disconnection of your service. 

 

Should there be anything we can be of assistance during your transition, please don't hesitate to let us know. 

 

 

Regards,

Ahra_G