Can't log in to my account

[stephjac]

            I attempted to log into my account using the same user name and password that I have used for many years – but I received the following message. “Sorry, the mobile number on your account is missing or invalid.' I don't own a mobile phone so what am I supposed to do to be able to validate my account? No one at TPG has had the courtesy to reply to my written letter.

[Shane]

Hi @stephjac,

Let us help raise this with our Account Specialists Team to check other options to access the account. Could you shoot us a PM with your details.

How to send a PM? 

Regards,

I attempted to log into my account using the same user name and password that I have used for many years – but I received the following message. “Sorry, the mobile number on your account is missing or invalid.' I don't own a mobile phone so what am I supposed to do to be able to validate my account? No one at TPG has had the courtesy to reply to my written letter.