Can't use internet or Voip Phone because the website wont let me update my credit card details.......

[cmckird3]

I called the other day and requested a call back for my account and now I am still waiting, so now it's Chrismas day, except the call centre is closed!? and I have no phone and internet ?  I need this connected ASAP.

[Ahra_G]

Hi @cmckird3, 

For Account specific concerns, you may check out these articles:

• Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online
• Using TPG My Account & Online Account Info

For connection issues, we recommend to check out first if there's an outage on our Service Status page. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

I've managed to locate your account using your Community details and have detected that both your homephone and internet should be working now. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Regards,

Ahra_G

[Shane]

Hi @cmckird3,

Just checking if you still require assistance feel free to update this thread.

Cheers!

I called the other day and requested a call back for my account and now I am still waiting, so now it's Chrismas day, except the call centre is closed!? and I have no phone and internet ?  I need this connected ASAP.