Cancel ADSL

[Katearmor88]

Hi,
I called today and after 30 minutes finally got to speak to someone.
I advised I wanted to cancel my service. I was told I could not do this over the phone and would be emailed cancellation forms within a few minutes. It has been 6 hours and I have no received these forms. I want this service cancelled immediately, I will now not be paying for any further services.
Please confirm within 24 hours or I will go to the telecommunications ombudsman to resolve this.

[Ahra_G]

Hi @Katearmor88, 

Welcome to the Community! 

We regret to learn that you wish to cancel your service. Checking the account using your Community details, I've seen that you were able to speak with one of Accounts Specialist regarding your request. 

Your email has been forwarded to the relevant department and should be in touch within the next 24hrs. 

Should you have further queries, please don't hesitate to let us know. 

Thank you. 

[Ahra_G]

Good day, @Katearmor88!

I believe that the email forms were already sent to your email address. 

Should there be anything that we can assist you with on your transition, please don't hesitate to let us know. 

Regards,

Ahra_G