Crap service over 3 years with continual slow speeds and drop outs, TPG say if I don't like it, I can go elsewhere.
I have chosen to go elsewhere and cancelled their rubbish a week ago via a phone call AND confirmed it by email.
Still connected, probably still getting charged for bugger all - why?
Email sent to firstname.lastname@example.org @ 6Z:29pm on 7th March 2019
Welcome to the Community!
We regret to learn that this wasn't a pleasant experience hence you decided to no longer continue with the service.
Our Engineers have concluded their investigation of the issues you have reported. TPG on-site and remote testing has shown that all equipment within the TPG network is working and that the current level of service is the best that can be delivered to you on your current infrastructure. I understand that one of our Engineers was able to discuss this with you.
Moreover, I've seen that an email has already been sent today from our Accounts Team to finalise your request.
If there is anything that we can be of further assistance on your transition, please don't hesitate to let us know.