Cancel Account

[pameladewling]

We wish to cancel our account and move to another providor. How do we go about this? We already sent an email but got no reply?

Thanks

[Aubrey]

Hi @pameladewling, please send your account details via private message and we'll look into your account. 

[pameladewling]

I don't know if the Pm went through?

We keep getting this message for some reason?

"You have reached the limit for number of private messages that you can send for now. Please try again later. "

?

[Aubrey]

@pameladewling We haven't received any yet. Please try again.

Thanks! 

[pameladewling]

Ok sent. Looks like it went through this time.

[pameladewling]

Hi,

In reply to your message;

What do you need to organise?

We have given you the cancellation details here.

We sent an email to cancel at tpg on the 18th March.

When ever you say you will call no one ever does call so why should we wait for a call that never comes?

If you need further details email us with them.

Thanks

[pameladewling]

We have just been told by TPG that you cancelled our number and will not port it across? Is this correct?

This despite us requesting TWICE to port the number over to the new provider.

We did this twice by email. You confirmed you received our emails.

We were also told we were paid till April and the process would take 30 days.

Now we are being told you just went ahead and cancelled the number anyway?

Is this true? Can you confirm this?

How could this happen after we asked twice to port the number over?

We need an immediate answer to this.

[Ahra_G]

Hi @pameladewling, we're keen on checking what happened. Please send us a private message and we'll check your account.