Cancel account

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Level 1

I've been trying to cancel my account. I'm moving overseas and I cannot find out how to do it. Can someone please help me? It's only home internet service, thank you.

2 REPLIES 2
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Moderator

Hi @joaofelipemr 

 

Welcome to TPG Community!

 

We regret to hear that you've decided to terminate your account with us.

 

We'll arrange a call from our accounts team to discuss the process as they need to confirm that the request is coming from the account holder for security purpose.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV

Moderator

Hi @joaofelipemr, thanks for providing your contact details via PM. We have arranged an account specialist to contact you between 1PM and 2PM NSW time today to address this concern.

 

Let us know if we can be of further assistance. Thank you.