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Cancel my ADSL2+ account

Level 1a

Hi, I'd like to cancel my ADSL2+ and Home Phone account. I can't find an address to send written notice to. Please consider this my written notice or provide the appropriate address.

Account User ID is xxxxx

Thank you,
Brendan

5 REPLIES 5
Moderator

Hi @Brendanc ,

 

Welcome to the community!

 

We're sad to know that you're considering to cancel the service with us. We'd like to have one of our Account Specialists contact you to discuss details of your request. Let us know your best contact number and preferred time.

 

In case you need a reference:

How do I private message (PM) in the community 

 

Cheers!

Moderator

Hi @Brendanc ,

 

Thanks for sending me your details. We'll have one of our Account Specialists contact you via email. Expect an e-mail within 24-48hrs from now. Let us know how it will go and should you require further assistance.

 

Cheers!

Level 1a

Hi Shane,

I'm yet to hear from anyone, can you please follow up?

 

The decision to cancel has been made and a new ISP selected. I really just want to give my written notice. I have no interest in discussing this with a member of the retention team. If TPG isn't forthcoming as to where that can be provided, then I will be contacting the ombudsman.

 

Best,
Brendan

 

Moderator

We have made a follow up with our Accounts Team and we'll make sure that you will be contacted within the day, @Brendanc.

Moderator

Hi @Brendanc,

 

Our Accounts team has sent you an email with the details.

 

Should you require further assistance, please let us know.

 

BasilDV