Get online support
Agree 100%. TPG need to realise that it is not just here that people are taking about their negative experience with TPG and I'm sure that these comments will result in fewer people signing up with TPG - who would want to sign up to a no lock in contract only to discover that they're locked in simply because TPG fail to respond to cancelation requests.
Hopefully TPG will lift their game and get the line managers and those that made the decision to offshore the support to the cheapest tender onto the phones to provide actual support to their cutomers.