TPG Community

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Cancel my service

Level 1c

Hi,

I am looking to cancel my service.  Can you please email me the forms (I cannot find them on your web site)?

Thank you 

7 REPLIES 7
Moderator

Hi @AdWaz,

 

Welcome to TPG Community!

 

We're sorry to know that you'd like to cancel the service. We have located an account using your community details, but we'd like to make sure that we got the right one.

 

Please PM us your TPG customer ID, username and address so we can verify the details.

 

Please also include a brief description about why you'd like to cancel the service together with your best contact number and most convenient time to receive a call.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Moderator

Hi @AdWaz, we'd like to make a follow up regarding your account details.

 

We'll wait for your PM. Thank you.

Moderator

Hi @AdWaz,

 

Thank you for providing your account details via PM.

 

We'll have our Escalations Team contact you tomorrow (June 14) between 11AM - 12NN QLD regarding your request. We've provided the mobile number we have on file.

 

If you wish to provide a different contact number or change the call back time, please send us a PM.

 

For other concerns, feel free to leave a comment.

 

Regards,

Level 1c

Hi,

 

The service has been cancelled (as requested) on 30 June.  Thank you.

 

I had arranged that my email was to continue as an email account from cancellation.

 

It hasn’t - to whom should I speak to have this fixed as I am now without email on my primary email account.

 

Thank you

Moderator

Hi @AdWaz,

 

We'll arrange a call from our Accounts team to set an Email only account in order for you to use your primary TPG email.

 

They'll be in touch with you between 1PM - 2PM today.

 

Cheers!

BasilDV

Level 1c

Hi,

 

I am now attempting to sort it out.  Somewhat disappointing that I was told on the telephone it would be converted immediately (and it wasn’t) and no one actioned the request despite email request and confirmation.  Further, no one replied to the email request.

 

Now I am told that because your system failed, I do not have email and will lose email for a week.  I am sure you would accept that this is not appropriate or reasonable - especially on an account that is my primary email and used for business and taxation affairs.

 

Regrettable service for a customer of many years with tpg.  I expect I will now need to look elsewhere for a provider - one who provides proper service.

 

Thank you

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Moderator

Hi @AdWaz,

 

We've seen that you have been in contact with one of our Account Specialists and advised details in regards with your email account.

 

Let us know should you require further assistance.

 

Cheers!