Cancelation of adsl service

[Jeza07]

Hi, 

'have been trying to cancel my adsl today, spending at least an hour on the phone, getting transferred to the really busy cancellation team. Was told that they will call me back and this have not happened.

Can anyone tell me where I should call or contact on TPG.

I am out of contract for at least 2 years already.

many thanks.

[Ahra_G]

Hi @Jeza07, 

Welcome to the Community!

We're sorry to learn that you wish to disconnect the service. I've managed to locate your account and it appears that one of our Accounts Specialist is scheduled to contact you tomorrow to discuss the matter at hand.

May we know what's your most convenient time to receieve a call so I can inform the officer assigned? 

Regards,

Ahra_G

[Jeza07]

Morning Ahra,

Anytime today is fine to contact me.

Thank you.

[Ahra_G]

Apologies for the delay in response, @Jeza07. 

I have arranged a call back to be made tomorrow, 09 January 2020 between 11AM-12NN AEDT.

Should you have another preferred time, please do let us know. 

Thank you.