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Hi @W25jeremy,
Recent update on your account indicated that an Accounts Specialist has contacted you today and confirmed the plan you are subscribed to and you are under a no-lock in contract.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app
Regards,
Ahra_G
Hi @W25jeremy,
Welcome to TPG Community!
I understand that you wish to modify your plan to no lock-in contract. Your request can be raised to our Accounts Team after the service installation gets completed. It is best to wait for the job completion instead of cancelling the whole application. I would recommend that you contact our Customer Service Team by phone at 13 14 23 to request for the contract modification and your confirmation to pay the set up fee.
Let me know if you require further assistance. Stay safe!
-Angeli
Hi @W25jeremy,
Your FTTB installation has been completed; thus, if you will request for cancellation now, an early termination fee will apply. If you are to move your service in the future, we have our relocation team that can assist you with the transition.
Let me know if you require further assistance.
Best regards,
Angeli
Hi @W25jeremy,
Recent update on your account indicated that an Accounts Specialist has contacted you today and confirmed the plan you are subscribed to and you are under a no-lock in contract.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app
Regards,
Ahra_G