Cannot Log In to My Account

[jhzzp]

On March 10, 2023 I've phoned your number 131 423 and spoke to one of you staff approx 11:50 Am because I cannot log in to my account, it says, "Oops! Sorry the mobile number in your account is missing or invalid" and apparently, days passed by my issue remains unresolve. I've just arrived from a holiday overseas and since Jan 2023 up to this time, I can only log in to my post office to view my emails only. Please help me fix this issue asap.

Best regards,

Jesus Pacheco

[Anonymous]

Hi Jesus, 

We can help you on this one. Send us a private message with your customer ID or username please.

How do I private message (PM) in the community
 

Regards, 

Angeli

[Ahra_G]

Hi @jhzzp, we've deleted your recent comment for your privacy and security of the account. Any chance you can send us a private message instead? 

Thanks! -Ahra_G

[mik_t]

I am also getting this error logging into My Account.

Could someone please have a look? Thanks.

[BasilDV]

Hi @jhzzp 

We'd like to have a better understanding of the situation.

Kindly send us a private message with your account details.

BasilDV